A recently introduced bill in Washington State allowing insurers to electronically conduct and post transactions with their customers received the support of the Property Casualty Insurers Association of America (PCI) on Monday.
According to PCI, HB 2662 will lift “barriers that are preventing insurance customers from going paperless.” The trade organization calls similar legislative proposals, which have been passed into laws in a handful of other states, “e-posting” and “e-delivery” legislation.
E-posting laws open access to consumers who want to view policy documents and information over the Internet instead of hard copies.
E-delivery laws allow policyholders to conduct insurance-related business with their insurer over the Internet, including signatures and endorsements of policy documents that Kenton Brine, assistant vice president for PCI, said “are well-suited to be posted on the web.”
PCI: Bill Promotes ‘Flexibility and Convenience’ for Consumers
Under the bill, Washington car insurance policyholders would have the choice of conducting insurance-related business completely over the internet, from policy renewals to cancelations. In addition, the bill allows policyholders to choose whether or not they want their insurer to post policy documents and forms electronically.
Brine said in a statement that policy documents are “frequently 40 to 50 pages long.”
“HB 2662 will enable insurers to post those policy contracts on a website so policyholders don’t have to store a paper copy but can still access the policy 24/7,” he said. “[We] look forward to working with Washington policymakers to enact HB 2662 and give consumers the flexibility and convenience they want to manage their personal finances.”
Last year was a busy one for laws authorizing e-delivery and e-posting, which PCI said signify a “growing trend of states modernizing their insurance codes.”
The trade organization said that, in 2013, lawmakers in 13 states approved e-posting legislation:
In 2013, lawmakers in 17 states approve e-delivery legislation:
- North Carolina
- West Virginia