Connecticut Gets Almost $100K Back for Auto Insurance Consumers

Connecticut insurance regulators released figures showing they recovered $2.3 million stemming from complaints and fines in the third quarter of 2012.

Added into their current numbers, the Connecticut Insurance Department (CID) has recouped more than $6.3 million so far this year. The CID reported recovering about $6.75 million in 2011.

Regulators at such departments across the U.S. are charged with investigating inquiries and settle complaints from consumers who feel insurers broke state laws in their dealings.

The CID’s consumer affairs unit saw more than 1,500 complaints and inquiries during the third quarter, which ran from the beginning of July until the end of September.

The CID’s market conduct division charged coverage carriers more than $1.1 million in fines that was returned to the state’s general fund.

In a statement, CID commissioner Thomas Leonardi said that his department is available for a range of consumer needs, from concerns about how insurers price policies to questions about auto insurance claims.

“Consumers expect their insurance companies to come through for them in times of need, and when that doesn’t happen, we want to know about it,” Leonardi said. “I encourage anyone with a complaint or question to contact the department and utilize the resources we have to assist you in resolution.

There was $98,260 recovered from auto-related complaints, the fourth-highest amount among all coverage types. Health-related complaints brought back the most funds by far, with $677,800.

In the second quarter, regulators recovered roughly the same amount in auto-related complaints, with $94,853. Car coverage complaints brought the third-highest amount in recoveries, with health-related complaints again leading the pack.

Missouri reported its third-quarter recovery numbers last month, showing that regulators there have recovered $7.7 million in year-to-date funds. Auto-reltaed complaints made up about 1.2 million of the total recovered funds, according to department spokesman Travis Ford.

According to the most recent data released in late September from the National Association of Insurance Commissioners (NAIC), late payments make up 21 percent of complaints nationwide and are the leading type of complaint. Claim denials and unsatisfactory claim settlements are nearly even, making up 15 percent and 14.5 percent, respectively.

About Charles Nguyen
Charles Nguyen is an enterprising journalist who reported for Patch.com and the Desert Dispatch and was the editor in chief of the Guardian (the twice-weekly newspaper at the University of California, San Diego) before coming to Online Auto Insurance News.

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