Conn. Car Insurance Regulators Recover Nearly $1 Million for Consumers

State regulators recovered nearly $3.4 million dollars for Connecticut consumers last year, according to a new report issued by the state’s department of insurance.

The recoveries were the result of the department’s investigating complaints filed by policyholders, usually about unfair claims practices.

Complaints related to auto coverage led to more than $967,000 being returned to policyholders in 2010. The average recovery amount for those complaints was more than $5,000.

The only other type of policy that had more total complaints and higher recovery amounts was accident and health coverage.

Information about which companies received the highest volumes of justified consumer complaints will be posted on the department’s website.

This information is usually made available through all state insurance department websites, and it can be a valuable tool for consumers looking to find a quality carrier.

Although not perfect predictors, these consumer-complaint ratio reports can provide insight into the caliber of customer service that a prospective policyholder can expect from a carrier.

The ratio reports weigh the number of complaints per company against the number of policies that they had in place that year. Insurers with the lowest ratios have the lowest frequency of justified complaints.

Motorists who go with the best rated auto insurance carriers may find that they have to deal with less hassle during the claims process.

About John Pirro
John Pirro is a licensed fire and casualty insurance agent specializing in various aspects of the auto insurance industry. He worked in the auto body repair industry before taking a reporting position at Online Auto Insurance News.

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