Nev. Insurance Consumers Get Back Nearly $1.8M Through June

Nevada regulators announced they recovered nearly $1.8 million for policyholders in the first six months of 2011.

The recoveries are the result of officials in the state’s Insurance Division following up on consumer complaints against coverage providers.

“I am very proud of the work of our consumer services staff,” Commissioner Brett Barratt said in a statement.

Regulators did not put a dollar figure on the funds based on type of coverage. But recoveries involving complaints about car insurance companies were down slightly from last year, when the division recouped about $2.1 million in the first half of the year.

Nevada complaints quoteThe division got back a total of more than $3.43 million for consumers during all of 2010.

Barratt encouraged policyholders to contact his office with any concerns or queries about health, auto or other types of coverage.

“If you or your business have a question or complaint … I want to hear about it,” he said. “Contact the division and we will do everything we can to help you.”

The division’s announcement is an example of the service regulators in every state can provide for consumers . Regulatory agencies nationwide oversee carriers, help resolve disputes between companies and policyholders and track complaints against individual carriers.

Officials in Connecticut announced this week that they have recovered almost $2.4 million from insurers since the start of the year, and their counterparts in Missouri recouped more than $5 million during the same time frame.

A spokesman for Nevada’s regulatory division said that two complaint methods—over the phone and in person—showed a downward trend from the first half of 2010 to the same period this year.

“Complaints about auto insurance are definitely down,” spokesman Jake Sunderland said in a telephone interview.

Phone complaints about auto coverage fell from 4,127 through June last year to just 2,389 so far this year, Sunderland said. And the division logged 367 walk-in complaints through June 2011, compared to 877 for the first six months of last year.

The division also takes consumer complaints via an online form and by email, but no statistics were available for those methods.

About Gregor McGavin
Gregor McGavin is an award-winning journalist who has reported across the country for such publications as The Associated Press, the Arizona Republic, the Pittsburgh Tribune-Review and the Press-Enterprise.

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