Auto Insurance Provider Improves Repair-Monitoring Service

Car insurance company Esurance recently announced that it has introduced a mobile version of its RepairView service so that policyholders who are having their cars repaired can now check up on the progress from their smart phones.Esurance RepairView home page

RepairView is available only to Esurance customers who take their cars to a repair shop participating in the E-star Direct Repair program. These facilities are quality-checked by the car insurance coverage provider, and all have guaranteed customer satisfaction.

In addition, all participate in the Vehicle Status program, which makes status reports and daily photos of the repairs available to policyholders with cars in the shop.

Drivers who have cars in an E-star repair facility also have access to real-time projected completion dates and direct e-mail contact with the shop.

“Online repair monitoring has been a customer favorite since we first started offering it in 2006,” said Esurance’s vice president of material damage, Joe Laurentino. “And by extending that capability to any smartphone, Esurance is making the claims experience and our customers’ lives easier.”

Esurance policyholders can access RepairView either online, through the mobile site or through the iPhone, Windows Phone 7 or Android mobile apps.

About Matthew Morisset
Matthew Morisset is a proud alumnus of the University of Redlands, where he obtained a degree in English Literature. Utilizing his passion for analysis and writing, Matthew looks for important trends in the auto insurance industry and their implications for consumers and the market as a whole.

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