Allstate Debuts Smartphone App to ‘Settle a Simple Claim Quickly’

Just point and “snap.”

Allstate says the auto claims process is that easy with QuickFoto Claim (QFC), a new smartphone feature that the car insurer announced Tuesday has been added to its mobile app.

“The snap of a few pictures on a smartphone sent through the Allstate Mobile app can now result in a quick, efficient settlement of a customer’s auto claim,” Allstate said in a statement.

Spokesman Justin Herndon told Online Auto Insurance News (OAIN) that QFC is one of Allstate’s responses to drivers’ demands for “simple solutions to their insurance needs.”

The smartphone feature is the newest addition to the services offered via Allstate Mobile. If Allstate sees a policyholder has filed a minor claim, they ask the policyholder if they can send photos through the app.

“The [claims] representative will discuss the damage to see if we think it would be a good candidate for using QFC,” Herndon said. “If the customer has a smartphone and is willing to use QFC, we proceed.”

Not all claims will be handled through QFC.

“It’s more of a case-by-case basis for minor damage: dings, scratches, dents, fender benders,” he said.

QFC helps Allstate make the process for “simple collision claims” faster and more convenient, according to Herndon, who said the current average turnaround time is four business hours.

The application is currently available in the South and Southwestern U.S. A total of 10 states have QFC so far:

  • Utah
  • Nevada
  • Oklahoma
  • Arizona
  • New Mexico
  • Tennessee
  • Mississippi
  • Louisiana
  • Arkansas
  • Kentucky

Allstate plans to expand the availability of QFC to “the majority of the country” by year’s end, according to Herndon.

Esurance, which was bought by Allstate in late-2011, also announced a photo-based mobile claims application for smartphones this year.

To find out how policyholders rank Allstate on claims, rates and service, readers can research user-submitted Allstate auto insurance reviews online.

About Charles Nguyen
Charles Nguyen is an enterprising journalist who reported for and the Desert Dispatch and was the editor in chief of the Guardian (the twice-weekly newspaper at the University of California, San Diego) before coming to Online Auto Insurance News.

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